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Frequently Asked Questions
More Questions? We can help
Send an email
Need help? Chat with us in the app or email
support@pinovx.com
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What can I do with the PinovX app?
Do I need to verify my identity?
I verified with PinovX through Binance or Bitget. Do I need to verify again?
Does PinovX hold my crypto or money?
How do I buy or sell crypto on PinovX?
How much does it cost to use PinovX?
Can I send money to others? What are my limits?
Is PinovX safe?
How long do transactions take?
What if I send to the wrong details?
How do I reset my password, PIN, or 2FA?
How do I close my PinovX account?
What happens when I delete my account?
Need help before closing?
Do I need to complete KYC more than once?
How do I make sure my KYC carries over to OTC?
What if I already verified in the app and now want to use OTC?
Can I create more than one account?
