- Full name and date of birth
- Government-issued ID documents
- Residential address proof
- Nationality information
Privacy Policy
How PinovX collects, uses, protects, and shares personal information across our regulated services.
- Policy date
- Effective Date: January 2, 2026
- Policy scope
- Pinov Inc. & Pinov Pty Ltd
Introduction
At Pinov Inc, protecting your privacy and ensuring a secure user experience are our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our digital currency exchange services or visit our website or mobile application.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Information We Collect
We collect information necessary to provide secure and compliant digital currency exchange services:
Contact Information
- Email address
- Phone number
- Mailing address
Financial Information
- Bank account details
- Transaction history
- Wallet addresses
- Source of funds
Technical Information
- IP address & device IDs
- Browser & OS data
- Access logs
- Cookies & tracking
Verification & Compliance
- Identity verification results
- Due diligence documentation
- Transaction monitoring data
- Support communications
How We Use Your Information
Service Provision
- Processing digital currency exchange transactions
- Managing accounts and providing customer support
- Facilitating deposits, withdrawals, and transfers
- Providing transaction confirmations and statements
Legal & Regulatory Compliance
- Verifying identity (KYC requirements)
- Complying with AML/CTF obligations
- Meeting FINTRAC & AUSTRAC reporting requirements
- Responding to lawful requests from authorities
Security & Fraud Prevention
- Detecting and preventing fraudulent activities
- Monitoring suspicious transactions
- Protecting against unauthorized access
- Maintaining platform integrity
Service Improvement
- Enhancing platform functionality and user experience
- Conducting research and analytics
- Sending service updates and notifications
- Providing customer support
Legal Basis for Processing
We process your personal information based on:
Contractual Necessity
To fulfill our obligations under our Terms of Service
Legal Obligations
To comply with AML/CTF regulations and other legal requirements
Legitimate Interests
To prevent fraud, ensure security, and improve our services
Consent
For marketing communications and certain optional services (where applicable)
How We Protect Your Information
Technical Safeguards
Encryption
Industry-standard SSL/TLS encryption for all data transmission and encrypted storage
Multi-Factor Authentication
Optional MFA for enhanced account security
Regular Security Testing
Continuous vulnerability assessments and penetration testing
Secure Data Centers
Physical and environmental controls with secure infrastructure
Organizational Safeguards
Access Controls
Strict data access limited to authorized personnel only
Employee Training
Comprehensive data protection and confidentiality training programs
Confidentiality Agreements
Binding agreements with all employees and service providers
Incident Response
Established procedures for security incidents and breach notifications
Important: While we employ robust security measures, no system is completely secure. We cannot guarantee absolute security but remain committed to protecting your information using industry best practices.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only in the following circumstances:
Service Providers & Partners
- Identity verification and KYC/AML screening services
- Payment processors and banking partners
- Cloud hosting and data storage providers
- Customer support and communication platforms
- Analytics and fraud detection services
Regulatory & Legal Authorities
- FINTRAC (Financial Transactions and Reports Analysis Centre of Canada)
- AUSTRAC (Australian Transaction Reports and Analysis Centre)
- Law enforcement agencies in response to lawful requests
- Courts and tribunals when required by legal process
- Other regulatory bodies as required by applicable law
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.
With Your Consent
We may share your information with third parties when you provide explicit consent for specific purposes.
International Data Transfers
As we operate in multiple jurisdictions (Canada and Australia), your personal information may be transferred to, stored, and processed in countries other than your country of residence.
We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Ensuring recipients are subject to privacy laws providing adequate protection
- Implementing additional security measures for cross-border transfers
Note: Your information may be subject to access by law enforcement and regulatory authorities in accordance with the laws of the jurisdiction where it is stored or processed.
Your Privacy Rights
Depending on your jurisdiction, you have the following rights regarding your personal information:
Right to Access
Request a copy of your personal information
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request deletion of your information (subject to legal requirements)
Right to Object
Object to certain processing activities, including direct marketing
Right to Restriction
Request that we limit how we use your information
Right to Portability
Request data in a structured, commonly used format
Right to Withdraw Consent
Withdraw consent for processing based on consent
Right to Lodge Complaint
File a complaint with privacy regulatory authorities
To exercise these rights, contact compliance@pinovx.com. We will respond within the timeframe required by applicable law.
Certain rights may be limited by legal or regulatory obligations, particularly regarding AML/CTF compliance.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
- Prevent fraud and ensure security
Specific Retention Periods:
- Account Information
- Duration of account + 7 years after closure
- Transaction Records
- Minimum 7 years (AML/CTF requirement)
- Identity Verification Documents
- Minimum 7 years from end of relationship
- Communications Records
- Minimum 7 years
- Marketing Preferences
- Until consent withdrawal or cessation of marketing
After the retention period expires, we securely delete or anonymize your information in accordance with our data disposal policies.
Children's Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at compliance@pinovx.com , and we will take steps to delete such information.
What to do if you discover unauthorized use:
- Contact us immediately via email or phone
- Provide details about the account or information in question
- We will verify the claim and take immediate action
- All data will be permanently deleted from our systems
Marketing Communications
With your consent (where required by law), we may send you promotional communications about our services, special offers, and updates.
You can opt out of marketing communications at any time by:
- • Clicking the "unsubscribe" link in our emails
- • Contacting us at support@pinovx.com
- • Updating your communication preferences in your account settings
Important Note: Even if you opt out of marketing communications, we will still send you essential service-related communications regarding your account and transactions.
Third-Party Links
Our website and mobile application may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites.
Important Disclaimer
When you click on third-party links and leave our platform, you are subject to the privacy policies and terms of those external websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We encourage you to:
- Review the privacy policies of any third-party sites you visit
- Be cautious when providing personal information to external websites
- Verify the legitimacy of third-party services before engaging with them
- Contact us if you have concerns about any linked third-party services
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, technology, or business operations.
When we make material changes, we will:
- Post the updated policy on our website and mobile application with a new effective date
- Send notification via email or through a prominent notice on our platform
- Request your consent where required by applicable law
- Give you reasonable time to review the changes before they take effect
Your Continued Use: We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact & Regulatory Information
If you have questions, concerns, or wish to exercise your privacy rights, please contact us. We will respond to your inquiry within 30 days of receipt.
Contact Us
General Inquiries & Support
Email: support@pinovx.com
Phone: +1 437-696-0800
Privacy & Compliance
Email: compliance@pinovx.com
Office Locations
Canada Office
180 Northfield Dr W
Waterloo, ON N2L 0C7, Canada
Business Number: 1591582-1
FINTRAC MSB: C100000263
Australia Office
232 Unley Rd
Unley SA 5061, Australia
ACN: 682 072 608
AUSTRAC DCE: DCE100884196-001
Privacy Regulatory Authority Contacts
Canada
Office of the Privacy Commissioner of Canada
www.priv.gc.caAustralia
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.auLast Updated: January 2, 2026
This Privacy Policy is regularly reviewed and updated to ensure compliance with evolving regulations.
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